Vacationing This Summer? Check Out My “If I Had a Day” Series for NYC, LA, Nashville and NOLA

Summer vacation is just around the corner, and it’s time to begin planning where you will visit and what you will do. It has been my privilege to live in some of the most visited cities in the United States and to continue to explore others when I am there for client work. I made … Continue reading

customerservcomplaint

It’s Not What You Do: Resolving Customer Issues to Create Loyalty and Inspire Enthusiasm

Did you know that customers are more loyal and enthusiastic after a problem happens than before one happens in the first place? Study after study proves this is true, so it a great reminder that how we handle customer issues, and not just what we do to resolve them, matters if we are going to … Continue reading

The Best of Sundance 2014 For Your Netflix List

It’s that time of year again when I mourn that I was not at Sundance Film Festival due to my demanding work schedule — why can’t it be during the last week of December or in the middle of summer? Well, I assume that the corporate schedule is probably not the one that most interests … Continue reading

CoverFinal

Divine Disruption: Advent Reflections for the Digital Age — My New Book!

I long have loved the seasons of Advent and Christmas, and this year I have published a collection of reflections entitled “Divine Disruption” about this season in honor of the person in my life who loved Christmas most, my late mother. The title is inspired by the current notion of disruption that is prevalent in … Continue reading

differlead
gravity1

Gravity and the Power of Resilience

I’ve discovered over time that the rush of life into the tender place where we are broken is the beginning of resilience.” – Mark Nepo The astonishing new film Gravity by director Alfonso Cuoron tells the story of astronaut Dr. Ryan Stone, played by Sandra Bullock, who finds herself alone in space after the death of … Continue reading

The Fortune 50: What Great Small Companies Do to Engage Employees and Create Sustainable Cultures

Fortune magazine in its most recent edition names the top 50 best companies to work for in America, and all of them have under a thousand employees (a great majority have under 500). Despite their relatively small size, these companies like Studer Group and Etsy are some of the most influential brands that are leading … Continue reading

advertisingweek

The 10 Most Important Things Don Draper and R.H. Macy Would Have Learned at Advertising Week

Advertising and marketing have morphed significantly since the days of the creation of Macy’s retail stores in 1858 or the 1960’s fictional advertising career of Don Draper of “Mad Men.” At this year’s Advertising Week conference in Times Square, it was more apparent that these changes are happening at such lightning speed that even Don … Continue reading

An Autobiography in Five Short Chapters: A Poem for Transformation

Chapter One — I walk down the street. There is a deep hole in the sidewalk . I fall in. I am lost…I am helpless. It isn’t my fault. It takes forever to find a way out. Chapter Two — I walk down the street. There is a deep hole in the sidewalk. I pretend … Continue reading

Follow

Get every new post delivered to your Inbox.

Join 997 other followers