storytelling

Vacationing This Summer? Check Out My “If I Had a Day” Series for NYC, LA, Nashville and NOLA

Summer vacation is just around the corner, and it’s time to begin planning where you will visit and what you will do. It has been my privilege to live in some of the most visited cities in the United States and to continue to explore others when I am there for client work. I made … Continue reading

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It’s Not What You Do: Resolving Customer Issues to Create Loyalty and Inspire Enthusiasm

Did you know that customers are more loyal and enthusiastic after a problem happens than before one happens in the first place? Study after study proves this is true, so it a great reminder that how we handle customer issues, and not just what we do to resolve them, matters if we are going to … Continue reading

The Best of Sundance 2014 For Your Netflix List

It’s that time of year again when I mourn that I was not at Sundance Film Festival due to my demanding work schedule — why can’t it be during the last week of December or in the middle of summer? Well, I assume that the corporate schedule is probably not the one that most interests … Continue reading

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Divine Disruption: Advent Reflections for the Digital Age — My New Book!

I long have loved the seasons of Advent and Christmas, and this year I have published a collection of reflections entitled “Divine Disruption” about this season in honor of the person in my life who loved Christmas most, my late mother. The title is inspired by the current notion of disruption that is prevalent in … Continue reading

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Gravity and the Power of Resilience

I’ve discovered over time that the rush of life into the tender place where we are broken is the beginning of resilience.” – Mark Nepo The astonishing new film Gravity by director Alfonso Cuoron tells the story of astronaut Dr. Ryan Stone, played by Sandra Bullock, who finds herself alone in space after the death of … Continue reading

The Fortune 50: What Great Small Companies Do to Engage Employees and Create Sustainable Cultures

Fortune magazine in its most recent edition names the top 50 best companies to work for in America, and all of them have under a thousand employees (a great majority have under 500). Despite their relatively small size, these companies like Studer Group and Etsy are some of the most influential brands that are leading … Continue reading

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