My Favorite Things of 2014: Film, Theater, Books, Restaurants and Music

Every year, I take the opportunity to look back on the year just past, to say thanks for the gifts of culture and people that led to my growth. I wish to recognize those cultural artifacts that are most memorable to me, and some that just made me smile, or led me to sing and … Continue reading

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My Favorite Places to Eat in the U.S. And Beyond -City by City

Over the past four years, I’ve had the privilege of traveling to many U.S. cities and a few European ones for work, and a little pleasure. Along the way, I make it a point to find great places to sample some of the local culture through dining. I have three criteria: 1) Unless it is … Continue reading

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10 Apps I Can’t Live Without

Being a busy guy with multiple clients to manage and on the road a lot as well, my mobile device and its apps are critically important for my professional and personal life. It is my link to my world, so having the right apps to help me keep it all organized and even simplify my … Continue reading

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Vacationing This Summer? Check Out My “If I Had a Day” Series for NYC, LA, Nashville and NOLA

Summer vacation is just around the corner, and it’s time to begin planning where you will visit and what you will do. It has been my privilege to live in some of the most visited cities in the United States and to continue to explore others when I am there for client work. I made … Continue reading

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It’s Not What You Do: Resolving Customer Issues to Create Loyalty and Inspire Enthusiasm

Did you know that customers are more loyal and enthusiastic after a problem happens than before one happens in the first place? Study after study proves this is true, so it a great reminder that how we handle customer issues, and not just what we do to resolve them, matters if we are going to … Continue reading

The Best of Sundance 2014 For Your Netflix List

It’s that time of year again when I mourn that I was not at Sundance Film Festival due to my demanding work schedule — why can’t it be during the last week of December or in the middle of summer? Well, I assume that the corporate schedule is probably not the one that most interests … Continue reading

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Divine Disruption: Advent Reflections for the Digital Age — My New Book!

I long have loved the seasons of Advent and Christmas, and this year I have published a collection of reflections entitled “Divine Disruption” about this season in honor of the person in my life who loved Christmas most, my late mother. The title is inspired by the current notion of disruption that is prevalent in … Continue reading

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